Service Manager (SMC Division) with KNN Cambodia Co., Ltd

We, KNN Cambodia Co., Ltd , are the distributor of many brands of heavy equipment. As our machine population is bigger and bigger, we are looking for qualified candidates (mechanics) to fulfill positions as below:

• Position : Service Manager for SMC division
• Location : Phnom Penh
• Schedule : Full-time
• Salary : Negotiate

Description Being a Service Manager is more than just technical concerns; it’s about the people, the clients and your service team. As a service manager, you lead, build and maintain a team oriented environment by encouraging your service team members to learn from and rely on each other. As a manager, you appreciate that your team has a significant impact on client satisfaction. Responsibilities:

• Lead and manage the service team which includes hiring, employee relations, training and scheduling
• Provide technical and project direction to your service team
• Manage budgets and schedules.
• Follow up on customer service issues to ensure resolution
• Leads the team by personally demonstrating and encouraging the Service team to demonstrate the Customer Behaviors in their daily activities and in all interactions with customers
• Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
• Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
• Motivates the team to achieve service target
• Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved
• Implements performance management and develops the team to improve performance
• Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training
• Implements performance management and develops the team to improve performance
• Manages day to day operations of the Service department
• Uses feedback to improve skills and performance of self and the Service team

Requirements:

• Experience effectively managing, developing, and leading large teams including a track record of successful communication, budgeting, scheduling and staffing within construction and mechanical
• Excellent communication skills and team collaboration demonstrating verbal and written expression, active listening and ability to interact with clients and team members
• Ability to lead others in delivering outstanding customer service
• Willingness to work on call and non-traditional hours including nights, weekends and holidays
• Ability to move heavy equipment and machinery
• Flexible, and be able to solve problem
• Excellence in motivation, persuade and influence people
• Excellence in brainstorming, creative idea related to the industry and flexibilities
• Be able to work independently with its area responsible and parallel to the company policy
• Be a strong in self-motivation, self-organization, organizational skills and good at interpersonal skills
• Excellence in English knowledge (Speaking, Reading, Listening and Writing) and computer skills (Word, Excel, Power Point Presentation, internet and outlook)
• At least 3 or 5 years experiences in related industry

Benefits: KNN Cambodia Co., Ltd offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with opportunities for recognition, professional, personal development and career growth. When you join KNN, you receive a winning total compensation formula. (Some benefits may not apply to team members)   Interested candidates can submit CV and Cover letter with recent photo also salary expected to the contact details below.

Closing Date: 05 May 2016

Contact Details

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